Privacy Policy

1. Information We Collect

When you make a purchase or interact with our store, we may collect the following categories of personal information:

• Identity data — your first and last name
• Contact data — email address and, optionally, phone number
• Billing data — billing address and postal code
• Transaction data — details about your purchase, including the product(s) ordered and order total
• Technical data — IP address, browser type and version, time zone, operating system, and other technology identifiers on the devices you use to access this site
• Usage data — information about how you navigate and interact with our website

We do not directly collect or store full payment card details. Card processing is handled by our third-party payment gateway provider, which is PCI-DSS compliant.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and fulfil your order, including delivering your license key by email
• To send you order confirmations, receipts, and transactional communications
• To respond to your support enquiries and customer service requests
• To detect and prevent fraud, chargebacks, and other prohibited activities
• To comply with legal obligations, including tax record-keeping
• To improve and maintain our website and services

We will only send you marketing communications if you have explicitly opted in. You may unsubscribe at any time using the link in any such email.

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data in the following limited circumstances:

• Payment processors — to securely handle card transactions
• Email delivery providers — to send your order confirmation and license key
• Analytics providers — aggregated, anonymised data to understand site usage
• Legal requirements — if required by law, court order, or government authority
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction

All third-party service providers are contractually bound to process your data only for the purposes described above and in accordance with applicable data protection law.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations.

Order records (including your name, email, and transaction details) are retained for a minimum of 7 years in accordance with applicable tax and commercial law. Support correspondence is retained for up to 3 years. Technical and usage logs are typically deleted within 90 days.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve our website. These include:

• Essential cookies — required for the shopping cart and checkout to function
• Analytics cookies — help us understand how visitors interact with the site (e.g. Google Analytics, anonymised)
• Preference cookies — remember your settings and selected plan across sessions

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the store.

6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate or incomplete data
• Deletion — request erasure of your data, subject to legal retention obligations
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests
• Restriction — request we restrict processing in certain circumstances

To exercise any of these rights, please contact us at our support page. We will respond within 30 days.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, access controls, and regular security reviews.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Children's Privacy

Our store is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place — such as Standard Contractual Clauses approved by the European Commission — to protect your data in accordance with this policy and applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email.

We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out through our Contact Support page.

We take all privacy enquiries seriously and will respond as promptly as possible, and within 30 days at the latest.