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Thanks for reaching out. We've received your enquiry and will respond to:
Expected response time: within 24 hours
Response Times
Key & Delivery Issues
Usually within 2–4 hours
Billing & Refunds
Within 1–2 business days
General Enquiries
Within 24 hours
Common Questions
Check your spam or junk folder first — our emails occasionally land there. If it's not there within 30 minutes of a confirmed payment, please submit a support request above with your order ID and we'll resend it promptly.
We're sorry to hear that. This is rare but occasionally happens. Contact us with your order ID and we'll investigate and issue you a replacement key or full refund, your choice.
We offer refunds if your key is invalid and we cannot provide a replacement, or if you received the wrong product. Keys that have been revealed and activated are non-refundable. See our Terms of Service for full details.
Visit microsoft.com/redeem, sign in to your Microsoft account (or create one), and enter your license key. Your subscription will activate immediately. If you encounter any issues, contact us and we'll walk you through it.
Yes. We do not store your card details. All payments are processed by our PCI-DSS compliant payment gateway using SSL encryption. Your card data never touches our servers.